Contact Information

Telephone: +44 (0) 191 334 4185
Address: CEM, Ushaw College, Durham, DH7 9RH


Feel free to contact us if you have any questions

Comments, Concerns, Complaints & Compliments

We are committed to providing a high quality service, but we are always looking for ways to improve. If you have anything you would like to comment on (other than day-to-day issues or general enquiries, which should be referred to the other Contacts on this page), then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will aim to:

  • Acknowledge your message within 1 working day
  • Thoroughly investigate any concerns you raise, and give you an appropriate response within 5 working days
  • Keep you informed if the investigation takes longer than expected

Contact Us

If you have any queries or comments on the work of CEM, please use the following contacts:

(Before dialling, please have to hand your DfE or SEED Number or your CEM username)

General enquiries
T. +44 (0) 191 334 4185

CEM Primary
+44 (0) 191 334 4223

CEM Secondary
+44 (0) 191 334 4255

CEM Post 16
+44 (0) 191 334 4255

CEM International
+44 (0) 191 334 4185

CEM Entrance Assessments
+44 (0) 191 334 4262

+44 (0) 191 334 4232

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System Maintenance

CEM online systems will be unavailable 2nd – 19th January 2020.

We will be carrying out essential maintenance on all CEM online systems from 9am GMT Thursday 2nd - 6pm GMT Sunday 19th January 2020. During this time, you will not be able to access your CEM accounts, assessments and reports.

Preparing for the downtime

If you are planning to assess any students on these dates, please download the local versions of the assessments and any reports you may need before the Christmas break.

For more information visit