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Contact Information

Telephone: +44 (0) 191 334 4185
Address: CEM, Ushaw College, Durham, DH7 9RH

CONTACT US

Feel free to contact us if you have any questions

Comments, Concerns, Complaints & Compliments

We are committed to providing a high quality service, but we are always looking for ways to improve. If you have anything you would like to comment or compliment us on (other than day-to-day issues or general enquiries, which should be referred to the other Contacts on this page), then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your e-mail within 5 working days.

If you have a complaint or concern then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will aim to:

  • Acknowledge your message within 1 working day
  • Thoroughly investigate any complaints or concerns you raise, and give you an appropriate response within 5 working days
  • Keep you informed if the investigation takes longer than expected

Contact Us


If you have any queries or comments on the work of CEM, please use the following contacts:

(Before dialling, please have to hand your DfE or SEED Number or your CEM username)

General enquiries
T. +44 (0) 191 334 4185

CEM Primary
primary.support@cem.org

CEM Secondary
secondary.support@cem.org

CEM Entrance Assessments
EAOperations@cem.org

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Contacting Us

As a protective measure for our staff, we are following the government’s advice and are working from home. Unfortunately, this does limit our capacity to receive and respond to your calls.

If you wish to get in touch during this time please email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to you as soon as possible.

If you are a school using our entrance assessments please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Our full contact list can be found here.

Thank you for your patience and understanding.