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Contact us

Already using Cambridge Insight assessments? Email your questions directly to insight@cambridge.org

Looking to learn more about Cambridge Insight?

Use the form below to ask us your questions.

Please note, we work directly with schools. If you are a parent or student, please talk to your school about assessments.
 

 

Cambridge Insight

T: +44 (0) 1223 790 122

E: insight@cambridge.org

Cambridge Insight

Level 8, Baltic Place West,
South Shore Road

Gateshead, UK

NE8 3AE

 

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Comments, Concerns, Complaints & Compliments

We are committed to providing a high quality service, but we are always looking for ways to improve. If you have anything you would like to comment or compliment us on (other than day-to-day issues or general enquiries, which should be referred to the other Contacts on this page), then please email us. We will respond to your e-mail within 5 working days.

If you have a complaint or concern then please email us. We will aim to:

  • Acknowledge your message within 1 working day

  • Thoroughly investigate any complaints or concerns you raise, and give you an appropriate response within 5 working days

  • Keep you informed if the investigation takes longer than expected

You can read our full Customer Charter here.